FAQ

At AIH Clinic Clinic, the system of clinics, services or payment processes, etc., all comply with strict US standards to ensure the safest and most convenient for patients and family members. 

The first specially designed medical clinics according to American standards in Vietnam. With the aim of making patient safety a top priority, ensure that when medical staff in the corridor area can observe the patient’s condition. In addition, AIH Clinic also establishes close cooperation relationships with famous American hospitals in research and training activities, professional exchange, diagnosis and treatment, update and application of technology. latest medical technology and treatment techniques from the US. The management team of AIH Clinic clinic are all trained to manage according to the model of clinics in the US, ensuring the operating system according to American standards. Many experienced Vietnamese doctors working at AIH Clinic are also sent to the US to hone their expertise, techniques and new treatment methods in the world. 

We understand that scientific research and quality of treatment are core values ​​in the professional development of a hospital. Therefore, AIH Clinic Clinic has built international cooperation programs with famous medical systems in the US in research and training, expertise exchange, diagnosis and treatment, update and application. Latest medical technology and treatment techniques from USA.

 We provide outpatient services during office hours from 8am to 5pm Monday to Friday and 8am to 12am (Saturday). 

In addition to on-demand medical examination and treatment services, AIH Clinic provides comprehensive health care services according to American standards with perfect package services in terms of quality and cost optimization for both corporate and commercial customers. professional and personal. Our service packages can be customized to suit the specific needs of a wide variety of customers. AIH Clinic is committed to providing the best quality service standards in all service packages that we provide. 

– Maternity check-up package 

– Package of periodical gynecological examination 

– Package of periodic health check 

– Cancer screening package 

– Health insurance card program / AIH membership card Please refer to details at: Service packages. 

We have a dedicated and professional customer service team to support you during your visit and treatment at AIH Clinic. Our customer care staff will provide all necessary assistance, such as: registration, admission, appointment booking, assistance related to medical staff, payment, directions, etc. We always try to bring the most comfort and safety to you at AIH Clinic. 

Yes. Please contact our customer service for assistance. 

We have cashier counters on ground floor of the Clinic to make it easier for patients and families to make payments. Please contact our customer service staff for assistance. 

We accept payment methods by cash (VND or USD), visa debit/credit card, or bank transfer. 

Yes. All patients need to pay the costs before using the service. For insured patients, prepayment will depend on your insurance policy. 

You can contact the front desk located on any floor of the Clinic during office hours (8am to 5pm | Monday to Friday, 8am to 12am | Saturday) or contact the care staff customer for instructions. 

The costs covered by insurance depend on the policy of each different type of insurance. Please contact your insurance company for the services you are covered by AIH Clinic. 

We accept payment guarantees from insurance companies with which we cooperate. Information about insurance companies that have signed a partnership is updated here. 

When coming to AIH Clinic, the staff will ask you for information about the type of insurance you are using. Based on your insurance policy, we will contact the insurance company to request a guarantee to pay for the services you use at AIH or we will provide the necessary documents for you to claim back to the insurance company. 

Please bring and present your insurance card when registering at AIH Clinic. 

You can call the Call Center: (028)3.9109.888 to change or cancel your appointment. 

You can call the Call Center: (028) 39109888 to change or cancel your appointment. 

You can completely book an appointment with the specific doctor you want, depending on the doctor’s available time. Please check at our online appointment booking system, or call: (028).3910.9888.

If you have booked an appointment in advance, you are guaranteed to visit at the selected time frame. However, in some cases where the patient needs an emergency, you may have to wait a while. In this case, if you want to change to another doctor with free time, please ask our customer care staff for assistance. We apologize for this inconvenience. 

You can find detailed information about AIH Clinic doctors here. You can search for a doctor by specialty, or choose a doctor directly if you already know the doctor’s name. 

Patient rights: 

– The right to be respected and protected regardless of age, gender, nationality, religion or social status. 

– The right to our confidentiality of patient’s personal and medical information. – The right to be provided with complete information about health status, incurred costs, and all other information related to the treatment process. 

– The right to information and advice about all possible treatment options for your case. 

– The right to appropriate, timely and uninterrupted care. 

– The right to make decisions about any issue related to your examination and treatment process. 

Obligations of the patient: 

– The patient is obliged to provide complete information about the medical history and current health status to serve the treatment process, and accurate personal information for identification, and related changes. . 

– Obligation to follow the treatment plan and consult the doctor if there are any questions. 

– Take responsibility for your decisions and behavior during treatment. 

– Comply with the clinic’s regulations, respect the rights of other patients, and preserve the clinic’s property. 

You can request to see your medical records from your doctor or medical secretary. Or if you are not sure who to ask, ask for assistance from our customer service staff. 

Yes. All your personal and related medical information is kept confidential. 

We provide a full range of high-quality medical services including counseling, preventive care, check-ups, emergency services, diagnosis and treatment, continuum of care, and more. Our services are provided in the departments of: Cardiology, Obstetrics and Gynecology, Pediatrics, Otolaryngology, General Internal Medicine, Diagnostic Imaging and Laboratory.